Innovation Science and Economic Development Canada (ISED) needed a better way to provide relevant funding and program information to the many varieties of business owners across Canada. Through a strong partnership, GC Strategies and River Analytics and Automation, were selected to build a multi-channel chat-bot accessible via web, mobile, and eventually social media. The chat-bot, affectionately known as “Business Bot” is the first ever multi-channel chat-bot for the federal government, and the beta version was launched with great success in July 2019. Built leveraging the MIcrosoft Azure platform, it fulfills multiple needs in one place, including:
Working within government environments is unique due to security requirements and the specific nature of the information, not to mention the shear volume of data. Through the business bot, users are able to avoid scanning through multiple non-connected webpages and get the answers they need quickly and effectively.